SLYNET Helpdesk

Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für SLYNET Helpdesk erstellen.

Womit können wir Ihnen weiterhelfen?

Einen Vorfall melden

{"xsrfToken":"309e0c0f84a8d3bd08e400a5b5ad500458c0f4b2_lout","branding":{"id":"22","key":"sh","name":"SLYNET Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/22"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Wie können wir Ihnen helfen?","sharedPortalName":"SLYNET Kundenportal","userInitialAnnouncementMessageWiki":"Noch Unklarheiten zum Kundenportal? <a href=\"https://slynet.atlassian.net/l/c/Rt1FU2vL\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Hier finden Sie eine Übersicht.</a> Service nicht erreichbar? <a href=\"https://status.slynet.ch\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Hier gehts zur Statusseite.</a> Doku nicht gefunden? <a href=\"https://slynet.atlassian.net/wiki/spaces/SKW/pages/349799188/Allgemein\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Hier gehts zur vollständigen Wissensdatenbank.</a>","translations":{"de-DE":{"helpCenterTitle":"Wie können wir Ihnen helfen?","sharedPortalName":"SLYNET Kundenportal","announcementMessage":"Noch Unklarheiten zum Kundenportal? [Hier finden Sie eine Übersicht.|https://slynet.atlassian.net/l/c/Rt1FU2vL]\nService nicht erreichbar? [Hier gehts zur Statusseite.|https://status.slynet.ch]\nDoku nicht gefunden? [Hier gehts zur vollständigen Wissensdatenbank.|https://slynet.atlassian.net/wiki/spaces/SKW/pages/349799188/Allgemein]\n","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#5e376e","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"22","key":"sh","projectId":10037,"serviceDeskId":22,"name":"SLYNET Helpdesk","description":"Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für SLYNET Helpdesk erstellen.","portalBaseUrl":"/servicedesk/customer/portal/22","reqTypes":[{"id":"10099","name":"Benutzer löschen","descriptionHtml":"","callToAction":"Benutzer löschen","introHtml":"Benutzer löschen lassen.","icon":10732,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10732","groups":[69],"key":""},{"id":"10104","name":"Drucker einrichten","descriptionHtml":"","callToAction":"Drucker einrichten","introHtml":"","icon":10307,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[69],"key":""},{"id":"10095","name":"Einen Vorfall melden","descriptionHtml":"","callToAction":"Einen Vorfall melden","introHtml":"Gibt es ein Problem mit einem System? Melden Sie diesen Vorfall hier.","icon":10722,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10722","groups":[69],"key":""},{"id":"10093","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"Hilfe zu allgemeinen IT-Anfragen erhalten.","icon":10733,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10733","groups":[69],"key":""},{"id":"10096","name":"Neuen Benutzer anfordern","descriptionHtml":"","callToAction":"Neuen Benutzer anfordern","introHtml":"Fordern Sie einen neuen Benutzer an.","icon":10726,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10726","groups":[69],"key":""},{"id":"10110","name":"Auftrag","descriptionHtml":"","callToAction":"Auftrag","introHtml":"","icon":10300,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[],"key":""},{"id":"10181","name":"Information","descriptionHtml":"","callToAction":"Information","introHtml":"","icon":10738,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10738","groups":[],"key":""},{"id":"10097","name":"Kaufanfrage mit Genehmigung","descriptionHtml":"","callToAction":"Kaufanfrage mit Genehmigung","introHtml":"Brauchen Sie ein Mobiltelefon oder muss es ersetzt werden? Teilen Sie uns das mit.","icon":10314,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10178","name":"Kundenreklamation","descriptionHtml":"","callToAction":"Kundenreklamation","introHtml":"","icon":10303,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10108","name":"Löschung","descriptionHtml":"","callToAction":"Löschung","introHtml":"","icon":10730,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10730","groups":[],"key":""},{"id":"10159","name":"Managed Client","descriptionHtml":"","callToAction":"Managed Client","introHtml":"","icon":10313,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[],"key":""},{"id":"10098","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.","icon":10721,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10721","groups":[],"key":""},{"id":"10177","name":"RDM anpassen","descriptionHtml":"","callToAction":"RDM anpassen","introHtml":"","icon":10734,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10734","groups":[],"key":""},{"id":"10153","name":"Service-Review","descriptionHtml":"","callToAction":"Service-Review","introHtml":"","icon":10300,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[],"key":""},{"id":"10152","name":"Speicherwarnung","descriptionHtml":"","callToAction":"Speicherwarnung","introHtml":"","icon":10731,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10731","groups":[],"key":""},{"id":"10151","name":"Unterauftrag","descriptionHtml":"","callToAction":"Unterauftrag","introHtml":"","icon":10300,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[],"key":""},{"id":"10105","name":"Wiederkehrende Aufgabe","descriptionHtml":"","callToAction":"Wiederkehrende Aufgabe","introHtml":"","icon":10300,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[],"key":""},{"id":"10094","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"Zum Beispiel, einen Server (VPN) oder eine Anwendung (Jira) upgraden","icon":10316,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""}],"reqGroups":[{"id":69,"name":"Allgemein"}],"orderMapping":{"69":[10093,10095,10096,10099,10104],"70":[10096,10099,10093],"71":[10104,10093]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"451c3965-f951-385b-a514-39defbc89a02","appLinkName":"System Confluence","appLinkUrl":"https://slynet.atlassian.net/wiki","spaceKey":"SKW","spaceName":"SLYNET Kunden Wissendatenbank","spaceUrl":"https://slynet.atlassian.net/wiki/spaces/SKW","isServer":false},"labels":[],"projectKey":"SH","serviceDeskId":22,"kbLinkDomainURLs":["https://slynet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":22,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NmQxMzIzMi1kZTNkLTQ4MDItYTgwYS0yYmM3NDk1N2MwNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3ODQ5NjAsIm5iZiI6MTc0OTc4Mzc2MH0.d-H7-LFA7pGzS7pbH2AUZem0cUKxdHc9_dl8NzlnXaY","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"66d13232-de3d-4802-a80a-2bc74957c074","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10095,"projectId":10037,"form":{"name":"Einen Vorfall melden","descriptionHtml":"","callToAction":"Einen Vorfall melden","intro":"Gibt es ein Problem mit einem System? Melden Sie diesen Vorfall hier.","instructions":"","icon":10722,"iconUrl":"https://slynet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10722","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fasse das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie das Problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10190","fieldConfigId":"10325","label":"Wie dringend ist dies?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10549","label":"Kritisch","selected":false,"children":[]},{"value":"10550","label":"Hoch","selected":false,"children":[]},{"value":"10551","label":"Mittel","selected":false,"children":[]},{"value":"10552","label":"Niedrig","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10191","fieldConfigId":"10326","label":"Was sind die Auswirkungen?","description":"z. B. Wenn es Auswirkungen auf x Personen hat, dann wählen Sie \"Signifikant\".","descriptionHtml":"z. B. Wenn es Auswirkungen auf x Personen hat, dann wählen Sie \"Signifikant\".","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10553","label":"Umfangreich / Verbreitet","selected":false,"children":[]},{"value":"10554","label":"Signifikant / Groß","selected":false,"children":[]},{"value":"10555","label":"Moderat / Begrenzt","selected":false,"children":[]},{"value":"10556","label":"Klein / Lokal","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10211","fieldConfigId":"10346","label":"Lösung (Helpdesk)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10305","fieldConfigId":"10453","label":"SL-Auftrag","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Höchste","selected":false,"children":[]},{"value":"2","label":"Hoch","selected":false,"children":[]},{"value":"3","label":"Mittel","selected":true,"children":[]},{"value":"4","label":"Tief","selected":false,"children":[]},{"value":"5","label":"Tiefste","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10192","fieldConfigId":"10327","label":"Ausstehende Begründung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10557","label":"Mehr Information nötig","selected":false,"children":[]},{"value":"10558","label":"wartet auf Annahme","selected":false,"children":[]},{"value":"10559","label":"Auf Verkäufer warten","selected":false,"children":[]},{"value":"10560","label":"Änderungsanfrage noch nicht erledigt","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10200","fieldConfigId":"10335","label":"Quelle","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10631","label":"E-Mail","selected":false,"children":[]},{"value":"10632","label":"Telefon","selected":false,"children":[]},{"value":"10633","label":"Überwachungssysteme","selected":false,"children":[]},{"value":"10634","label":"Verkäufer/technischer Berater","selected":false,"children":[]},{"value":"10635","label":"Kunde","selected":false,"children":[]},{"value":"10636","label":"Sonstige","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10193","fieldConfigId":"10328","label":"Produktkategorisierung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10561","label":"Kommunikation","selected":false,"children":[]},{"value":"10562","label":"Dokument","selected":false,"children":[]},{"value":"10563","label":"Personen","selected":false,"children":[]},{"value":"10564","label":"Service","selected":false,"children":[]},{"value":"10565","label":"Software","selected":false,"children":[]},{"value":"10566","label":"Hardware – Komponente","selected":false,"children":[]},{"value":"10567","label":"Hardware – CPD","selected":false,"children":[]},{"value":"10568","label":"Hardware – Gefüllter Kreis","selected":false,"children":[]},{"value":"10569","label":"Hardware – Peripherie","selected":false,"children":[]},{"value":"10570","label":"Hardware – Prozessausrüstung","selected":false,"children":[]},{"value":"10571","label":"Hardware – Leistung","selected":false,"children":[]},{"value":"10572","label":"Hardware – Band","selected":false,"children":[]},{"value":"10573","label":"Hardware – Virtuell","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10194","fieldConfigId":"10329","label":"Operative Kategorisierung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10574","label":"Konnektivität","selected":false,"children":[]},{"value":"10575","label":"Kontoanfrage – aktives Verzeichnis","selected":false,"children":[]},{"value":"10576","label":"Kontoanfrage – Firewall","selected":false,"children":[]},{"value":"10577","label":"Kontoanfrage – Drucker","selected":false,"children":[]},{"value":"10578","label":"Kontoanfrage – Betriebssystem","selected":false,"children":[]},{"value":"10579","label":"Kontoanfrage – Virus-Scan","selected":false,"children":[]},{"value":"10580","label":"Kontoanfrage – VPN","selected":false,"children":[]},{"value":"10581","label":"Kaputt gehen / Reparieren – Monitor","selected":false,"children":[]},{"value":"10582","label":"Kaputt gehen / Reparieren – Keyboard","selected":false,"children":[]},{"value":"10583","label":"Kaputt gehen / Reparieren – PC","selected":false,"children":[]},{"value":"10584","label":"Kaputt gehen / Reparieren – Laptop","selected":false,"children":[]},{"value":"10585","label":"Kaputt gehen / Reparieren – Festplatte","selected":false,"children":[]},{"value":"10586","label":"Kaputt gehen / Reparieren – Dockingstation","selected":false,"children":[]},{"value":"10587","label":"Konfiguration – Firewall","selected":false,"children":[]},{"value":"10588","label":"Konfiguration – aktives Verzeichnis","selected":false,"children":[]},{"value":"10589","label":"Konfiguration – Drucker","selected":false,"children":[]},{"value":"10590","label":"Konfiguration – Betriebssystem","selected":false,"children":[]},{"value":"10591","label":"Konfiguration – Virus-Scan","selected":false,"children":[]},{"value":"10592","label":"Konfiguration – VPN","selected":false,"children":[]},{"value":"10593","label":"Konfiguration – Benutzerkonto","selected":false,"children":[]},{"value":"10594","label":"Hardware-Anfrage – Hinzufügen","selected":false,"children":[]},{"value":"10595","label":"Hardware-Anfrage – Konfigurieren","selected":false,"children":[]},{"value":"10596","label":"Hardware-Anfrage – Verschieben","selected":false,"children":[]},{"value":"10597","label":"Hardware-Anfrage – Neu","selected":false,"children":[]},{"value":"10598","label":"Hardware-Anfrage – Reparieren","selected":false,"children":[]},{"value":"10599","label":"Instanzanfrage – Kopieren","selected":false,"children":[]},{"value":"10600","label":"Instanzanfrage – Erstellen","selected":false,"children":[]},{"value":"10601","label":"Instanzanfrage – Verschieben","selected":false,"children":[]},{"value":"10602","label":"Instanzanfrage – Entfernen","selected":false,"children":[]},{"value":"10603","label":"Instanzanfrage – Reparieren","selected":false,"children":[]},{"value":"10604","label":"Netzwerkanfrage – Erstellen","selected":false,"children":[]},{"value":"10605","label":"Netzwerkanfrage – Modifizieren","selected":false,"children":[]},{"value":"10606","label":"Netzwerkanfrage – Eingabeaufforderung","selected":false,"children":[]},{"value":"10607","label":"Prozessanfrage – Prüfung","selected":false,"children":[]},{"value":"10608","label":"Prozessanfrage – Update","selected":false,"children":[]},{"value":"10609","label":"Serverwechsel – Abstellung","selected":false,"children":[]},{"value":"10610","label":"Serverwechsel – Erweitern","selected":false,"children":[]},{"value":"10611","label":"Serverwechsel – Netzwerk","selected":false,"children":[]},{"value":"10612","label":"Serverwechsel – Nach der Durchführung","selected":false,"children":[]},{"value":"10613","label":"Serverwechsel – Bereitstellung","selected":false,"children":[]},{"value":"10614","label":"Serverwechsel – Speicher","selected":false,"children":[]},{"value":"10615","label":"Serverwechsel – Updatekonfiguration","selected":false,"children":[]},{"value":"10616","label":"VM-Anfrage – Erweitern","selected":false,"children":[]},{"value":"10617","label":"VM-Anfrage – Bereitstellung","selected":false,"children":[]},{"value":"10618","label":"VM-Anfrage – Entfernen","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10217","fieldConfigId":"10352","label":"Erinnerungsdatum","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Fälligkeitsdatum","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10208","fieldConfigId":"10343","label":"Queue (Helpdesk)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10646","label":"Helpdesk","selected":false,"children":[]},{"value":"10648","label":"Aufträge","selected":false,"children":[]},{"value":"10649","label":"Technik","selected":false,"children":[]},{"value":"10650","label":"Monitoring","selected":false,"children":[]},{"value":"10651","label":"Junk","selected":false,"children":[]},{"value":"11138","label":"Dokumentation","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10209","fieldConfigId":"10344","label":"Automation Status (Helpdesk)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10652","label":"Duo Tenant anfordern","selected":false,"children":[]},{"value":"10653","label":"MS365 Tenant anfordern","selected":false,"children":[]},{"value":"10654","label":"RDM dokumentieren","selected":false,"children":[]},{"value":"10655","label":"Übergabe an Administration (Projektwechsel)","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/22/create/10095","requestValidateBaseUrl":"/servicedesk/customer/portal/22/validate/10095","calendarParams":{"firstDay":1,"date":"2025-06-13T05:02:41+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"451c3965-f951-385b-a514-39defbc89a02","appLinkName":"System Confluence","appLinkUrl":"https://slynet.atlassian.net/wiki","spaceKey":"SKW","spaceName":"SLYNET Kunden Wissendatenbank","spaceUrl":"https://slynet.atlassian.net/wiki/spaces/SKW","isServer":false},"labels":[],"projectKey":"SH","serviceDeskId":22,"kbLinkDomainURLs":["https://slynet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NmQxMzIzMi1kZTNkLTQ4MDItYTgwYS0yYmM3NDk1N2MwNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3ODQ5NjEsIm5iZiI6MTc0OTc4Mzc2MX0.TXgPdFYByAoXZNCFe-pacJ71kEFs7m_nJhXSG9R2YTo","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"66d13232-de3d-4802-a80a-2bc74957c074","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=slynet","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"309e0c0f84a8d3bd08e400a5b5ad500458c0f4b2_lout","baseUrl":"https://slynet.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://slynet.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"66d13232-de3d-4802-a80a-2bc74957c074","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4f25ddacd9c245fea0d2318de169cc2f","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}